Customer Operations Specialist

Join Us as a Customer Operations Specialist!

Are you passionate about creating seamless customer experiences and keeping complex operations moving? At ORBCOMM, we're looking for a detail-oriented and customer-focused Customer Operations Specialist to support our customers throughout the entire customer lifecycle.

If you're an organized problem solver who enjoys working across teams, managing customer transactions, and finding ways to improve processes, we'd love to hear from you.

Why You'll Love Working Here

As a Customer Operations Specialist, you'll serve as a central point of coordination across customer onboarding, order administration, customer support, and operational reporting. You'll help ensure our customers receive timely, accurate, and efficient service while maintaining strong operational processes behind the scenes.

You'll work cross-functionally with Sales, Customer Success, Finance, Support, and Operations to coordinate customer activities, resolve issues, maintain accurate information, and continuously improve the customer experience.

This role is based out of our Sterling, VA office. We operate in a hybrid work environment requiring a minimum of three (3) days per week onsite, with the option to work remotely for up to two (2) days per week.

What You'll Do

Customer Operations

• Serve as a key operational contact for customers and internal teams.
• Manage customer account information and maintain accurate records across business systems.
• Support customer onboarding and lifecycle processes to ensure a positive customer experience.
• Coordinate activities across Sales, Customer Success, Finance, Support, and Operations.
• Monitor operational workflows and identify opportunities to improve efficiency and customer satisfaction.
• Support customer communications related to orders, service requests, and account updates.

Order Administration

• Process and validate customer orders for completeness, accuracy, and compliance with company policies.
• Manage order intake, tracking, fulfillment coordination, and issue resolution.
• Maintain customer contracts, subscriptions, purchase orders, and related documentation.
• Partner with Finance and Sales to resolve billing, invoicing, and order discrepancies.
• Track order status and provide proactive updates to customers and internal stakeholders.
• Ensure data integrity across CRM and order management systems.

Customer Support

• Respond to customer inquiries received through email, phone, or ticketing systems.
• Manage customer support cases and ensure timely resolution or escalation when required.
• Document customer interactions and maintain accurate case records.
• Coordinate with Product, Technical, and Service teams to resolve customer issues.
• Support customer satisfaction initiatives and gather customer feedback.

Reporting & Process Improvement

• Create and maintain operational reports and dashboards.
• Track key performance indicators related to customer experience and operational performance.
• Analyze trends and identify opportunities to improve processes and service delivery.
• Support the implementation of new tools, systems, and operational procedures.
• Develop and maintain standard operating procedures and process documentation.
• Participate in continuous improvement initiatives focused on customer experience and operational excellence.

Who You Are

You're a highly organized, detail-oriented professional who enjoys solving problems and creating positive customer experiences.

If you have:

• Bachelor's degree or equivalent work experience.
• 2-5 years of experience in Customer Operations, Customer Success, Customer Support, Order Management, Sales Operations, or a related field.
• Strong customer service and communication skills.
• Experience working with CRM platforms such as Salesforce or Microsoft Dynamics.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Ability to collaborate effectively across multiple business functions.
• Leverage AI-enabled tools and automation to support daily tasks and productivity.
• Commitment to continuous learning in digital and AI literacy.

Then we want to meet you!

The Benefits of Working Here

A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts-helping you thrive both professionally and personally.

The anticipated starting salary range for candidates expressing interest in this position is $60,000 - $80,000 USD. Actual compensation will depend on factors such as location, technical experience, skills, certifications, etc.

How We Hire

ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.

About Us

At ORBCOMM, we're pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line.

With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how

ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com!

Ready to Join Us?

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.