Billing, Communication Skills, Corporate Compliance, Corporate Policies, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Management, Customer Support/Service, Data Analysis, Data Quality, ERP (Enterprise Resource Planning), Finance, High School Diploma, Inside Sales, International Sales, Logistics, Maintain Compliance, Microsoft Excel, Order Management, Order/Customer Fulfillment, Performance Metrics, Pivot Tables, Power BI, Presentation/Verbal Skills, SAP, Sales, Sales Operations, Salesforce.com, Service Level Agreement (SLA), Supply Chain, Writing Skills
Details:
Stefanini Group is hiring!
Stefanini is looking for a Customer Order Fulfillment Specialist in Parma, ID 83660 (Hybrid)
For quick Apply, please reach out to Avneesh Katiyar, call 248 582 6528/ email: avneesh.katiyar@stefanini.com
Job Title: Customer Order Fulfillment Specialist
Location: 1200 Anderson Corner Rd, Parma, ID 83660
This is a HYBRID position - 3 days onsite / 2 days remote
Schedule: 8:00 AM to 05:00 PM; 1 Hour Lunch; M-F
EDUCATION:
- High School Diploma required with a minimum of 4 years'' experience in customer service.
- Bachelor''s Degree or some college preferred.
EXPERIENCE:
- Minimum of 4 years of customer service or order management experience.
- Experience working in cross-functional/global environments.
Knowledge/Skills
- Experience with ERP systems (e.g., SAP S/4HANA preferred).
Working knowledge of:
- Order management.
- Customer master data.
- Billing/invoicing processes.
Proficient in:
- Microsoft Excel (pivot tables, data analysis).
- CRM tools (e.g., Salesforce).
- Reporting tools (Power BI is a plus).
- Service level agreements (SLAs) and KPIs.
Ability to:
- Ensure data accuracy and compliance with company policies.
- Influence without direct authority.
- Work closely with Sales, Supply Chain, Finance, and Logistics.
- Excellent verbal and written communication.
- Ability to manage difficult customer conversations professionally.
- Stakeholder management skills across regions/functions.
Responsibilities:
- The primary responsibility of this position is to support domestic and/or international sales operations through the effective coordination and management of core Order-to-Invoice processes.
- Key areas of responsibility include inventory allocation, invoicing, customer master data maintenance, contract compliance, and bookings management.
- This role also requires professional, proactive communication with customers, the sales network, and internal stakeholders to ensure seamless process execution and a high standard of customer satisfaction.
- Manage the full Order-to-Invoice lifecycle for customer orders. Order initiation and management utilizing evolving company systems (SAP, Salesforce, M3 etc.)
- Independently manage assigned accounts (domestic and international seed dealers and direct customers) through direct interaction with the customer and interaction with Sales team members.
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Stefanini International Holdings Ltd