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Customer Order Management Representative

ICONMA, LLC

Nashville, TN

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JOB DETAILS
SALARY
$21–$24 Per Hour
SKILLS
Cross-Functional, Customer Relations, Customer Service Management, Customer Support/Service, Distribution Services, Documentation, English Language, Health Plan, Logistics Management, Manufacturing, Metrics, Multilingual, Order Management, Order Processing, Process Improvement, Quality Management, Resolve Customer Issues, Service Level Agreement (SLA), Shipping Documents, Spanish Language, Technical Leadership, Time Management
LOCATION
Nashville, TN
POSTED
1 day ago
Our Client, a Global Power Technology Leader company, is looking for a Customer Order Management Representative for their Nashville, TN location.
 
Responsibilities:
  • Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline: Act as the single-point-of-contact to Client' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
  • Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Client processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
  • Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system.
  • Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
  • Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
  • Knowledge of Quality Management Systems.
  • Support Supervisor with hosting customer visits at local facility.
  • Prepare and distribute standard and customized internal and customer reports.
  • Understand Customer Order Management policies, procedures and metrics.
  • Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
  • Participate in/lead process improvement projects.
 
Requirements:
  • Candidate must be bilingual - Spanish and English - Written and verbal (required)
  • Experience with Excel
  • Order management experience
 
Why Should You Apply?

About the Company

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ICONMA, LLC

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