Business Practices, Customer Support/Service, Medical Equipment, Order Management, Problem Solving Skills
Position : Customer Order Management
Location : San Antonio, TX
Duration : 12 Months contract
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Customer Service
Level of Experience: Mid-Level
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Job Description:
- Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
- Demonstrates working knowledge of business practices and procedures.
- Demonstrates working knowledge of product/service features used in customers' businesses.
- Interprets and applies systems knowledge and tools to manage customer requests with supervision.
- Resolves routine problems/issues.
- Coordinates problem resolution with alternate sources.
- Offers customers alternatives based on available tools and information.
- Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills.
- Applies knowledge / skills to complete a variety of day-to-day activities within own area.
- Works with moderate supervision / guidance; accountable for individual results and impact on team.