Customer order management Support

Title: Customer order management Support

Duration: Contract

Location: Dallas, Texas / Lafayette, Indiana

Job Description

We are seeking a detail-oriented and proactive professional to join our Aerospace team as COM Support. This role will be responsible for managing and coordinating customer orders related to maintenance, repair, and overhaul activities, ensuring timely processing and communication throughout the order lifecycle. The ideal candidate will serve as a key interface between internal operations and external customers, supporting the delivery of high-quality service in a fast-paced aerospace environment. Strong organizational, communication, and problem-solving skills are essential for success in this role.

Responsibilities

Identifying new opportunities, responding to customer requests, interpreting customer requirements, and execution and maintaining the overhaul TAT of contracted services
Oversees the process for completing customer orders and invoices in accordance with contract/order requirements, timeline, and budget.
Managing and accessing that all necessary controls and documents are in place to execute the end-to-end process of invoicing smoothly as per contract agreement.
To be able to manage process invoicing and billings and work closely with the billing team.
Coordination of repairs, follow-ups, warranty and guarantee review, overview of departure records ( DR's ) approvals and escalations
To be able to access and generate work scope for engines inducted at shop and document work scope revisions.
Collaborate with MRO (Maintenance, Repair and Overhaul) team, including purchasers to ensure optimal stock levels of critical spare parts to meet the TAT commitments
Regularly review Materials/Inventory Management guidelines with key stakeholders
Managing and monitoring the WIP engines at various gates to ensure the On Time Delivery as per contractual commitment
Oversees the processing of all RFQs ( Request for Quote )  and RFPs ( Request for Proposal ) for the Engines Shop Visits, facilitates and ensures timely response to internal and external customers in alignment with financial and compliance requirements.
Manage reporting weekly & monthly status reports of KPIs, drive new analysis and reporting to help the cost reduction initiatives impacting the TAT commitments
Should be able to drive customer interaction and work independently.
Successfully manage the relationship with the client and all stakeholders.
Qualifications we seek in you!

Minimum Qualifications

Bachelor’s degree in Business/ Aerospace engineering
Significant experience in Aerospace / Manufacturing / Engineering
Strong quantitative and analytical skills
Strong oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills
 

Preferred Qualifications/ Skills

Strong Business Acumen, Analytical capability, and Contract Management
Demonstrated ability to lead, mentor and influence customer and peers
Demonstrated capability to multitask in a fast-paced environment
Experience with Lean and Six Sigma / Process Improvement activities