LHH Recruitment Solutions is seeking a Customer Order Processing Associate (Contract-to-Hire) to join a growing manufacturing team in Matthews, NC. This is a fully onsite position supporting high-volume order entry, customer support, and import/export coordination.
This role plays a key part in ensuring accurate and timely order processing while delivering a high level of customer service. The ideal candidate will be comfortable working across multiple systems, handling a high volume of communication, and coordinating with internal and external partners.
Key Responsibilities
Provide world-class customer service to customers, distributors, and internal teams
Receive and process unit and parts orders based on quoted information
Accurately enter and validate orders within internal systems
Coordinate shipment specifications with freight carriers and forwarders
Manage routing of domestic and international shipments (ground, air, import/export)
Initiate pickups and deliveries with authorized agents and logistics partners
Prepare and process shipping documentation, including commercial and customs/regulatory documents
Troubleshoot and resolve shipment issues or discrepancies
Communicate order status, shipment updates, and issues via high-volume phone and email activity
Partner with Sales, Manufacturing, and external teams to ensure timely delivery
Maintain compliance with internal policies, customer requirements, and government regulations
Support additional administrative and operational tasks as needed
Qualifications
Experience in customer service, order processing, or logistics coordination
Exposure to import/export processes, freight forwarding, or shipping documentation preferred
Strong data entry skills with high attention to detail
Comfortable working in multiple systems (ERP/CRM experience preferred)
Ability to manage high-volume calls and emails in a fast-paced environment
Strong communication and problem-solving skills
Highly organized with the ability to prioritize and multitask effectively
Additional Details
Location: Matthews, NC (Onsite)
Employment Type: Contract-to-Hire
Schedule: Full-time
Pay Details: $24.00 to $25.00 per hour
Search managed by: Samuel Morelock
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.