Vacancy NameCustomer Partnership Executive - North CompanyCraneware Inc SpecialityCustomer Management CategoryPermanent Location Country Office LocationHome based - US Additional Locations Introduction to Craneware
Let's transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.
If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we''ll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.
The Team
As a Customer Partnership Executive, you will manage and support a portfolio of 340B and Revenue Integrity customers, building strong long-term relationships, driving customer retention and growth, and ensuring exceptional service delivery while acting as a key liaison across internal teams to maximize customer value.
You Will Be
- Managing a portfolio of customer accounts, acting as the primary point of contact and trusted advisor
- Building and strengthening long-term customer relationships to drive engagement, retention, and satisfaction
- Conducting regular check-ins, business reviews, and performance discussions to monitor customer health and KPIs
- Supporting product adoption by providing guidance, resolving issues, and ensuring customers realize value
- Identifying and driving renewal, upsell, and expansion opportunities through strategic account planning
- Analyzing customer data, usage trends, and performance metrics to uncover risks and growth opportunities
- Preparing and delivering reports, dashboards, and presentations to support customer decision-making
- Collaborating cross-functionally with Sales, Product, Implementation, and Support to deliver value-based outcomes
- Maintaining accurate pipeline and account data within CRM systems to ensure visibility and forecasting accuracy
- Representing the organization at customer meetings, events, and industry forums, including joint success stories
- Advocating for customer needs internally while proactively mitigating risks and preventing escalations
You Will Bring
- Bachelor's degree (or equivalent experience) in Business, Finance, Healthcare, or related field
- Experience in customer-facing roles, ideally in healthcare, SaaS, or revenue cycle environments
- Strong relationship management and communication skills, including engagement with senior stakeholders
- Ability to analyze data and translate insights into actionable strategies
- Proficiency in CRM systems and Microsoft Office tools
- Highly organized, proactive, and able to manage multiple priorities independently