Vacancy NameCustomer Partnership Executive - West CompanySentry Data Systems SpecialityCustomer Management CategoryPermanent Location Country Office LocationHome based - US Additional Locations Introduction to Craneware
Let's transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.
If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we''ll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.
The Team
As a Customer Partnership Executive, you will manage and support a portfolio of 340B and Revenue Integrity customers, building strong long-term relationships, driving customer retention and growth, and ensuring exceptional service delivery while acting as a key liaison across internal teams to maximize customer value.
You Will Be
Managing a portfolio of customer accounts, acting as the primary point of contact and trusted advisor
Building and strengthening long-term customer relationships to drive engagement, retention, and satisfaction
Conducting regular check-ins, business reviews, and performance discussions to monitor customer health and KPIs
Supporting product adoption by providing guidance, resolving issues, and ensuring customers realize value
Identifying and driving renewal, upsell, and expansion opportunities through strategic account planning
Analyzing customer data, usage trends, and performance metrics to uncover risks and growth opportunities
Preparing and delivering reports, dashboards, and presentations to support customer decision-making
Collaborating cross-functionally with Sales, Product, Implementation, and Support to deliver value-based outcomes
Maintaining accurate pipeline and account data within CRM systems to ensure visibility and forecasting accuracy
Representing the organization at customer meetings, events, and industry forums, including joint success stories
Advocating for customer needs internally while proactively mitigating risks and preventing escalations
Traveling up to 20%
You Will Bring
Bachelor's degree (or equivalent experience) in Business, Finance, Healthcare, or related field
Experience in customer-facing roles, ideally in healthcare, SaaS, or revenue cycle environments
Strong relationship management and communication skills, including engagement with senior stakeholders
Ability to analyze data and translate insights into actionable strategies
Proficiency in CRM systems and Microsoft Office tools
Highly organized, proactive, and able to manage multiple priorities independently