Customer Patient Liaison
Arnolds Small Miracles Animal Hospital
Strongsville, OH
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Calendar Management, Communication Skills, Customer Relations, Data Entry, Dental Insurance, Fast Food, Fax Machines, Health Insurance, Hospital, Interpersonal Skills, Mail Processing, Medical Records, Medications, Multitasking, Patient Assessment, Returns Processing, Schedule Development, Standard Operating Procedures (SOP), Technical Support, Telephone Skills, Testing, Veterinary Hospital, Veterinary Medicine, Vision Plan
LOCATION
Strongsville, OH
POSTED
30+ days ago
Client Patient Liaison
Small Miracles Animal Hospital
8600 Pearl Rd, Strongsville OH 44136
Benefits:
● 401(k)
● 401(k) matching
● Dental Insurance
● Health Insurance
● Vision Insurance
● Employee Discount
● Paid Time Off
Job Type: Full Time
About Us: Our mission statement is “Focusing on wellness, one miracle at a time”. Small Miracles Animal Hospital is a privately owned practice rooted in philanthropic beliefs. We are “Cat Friendly” and practice “Fear Free” principles. As we are a private company, we can practice exceptional care based on doctor recommendations (not corporate standard operating procedures), at fair prices. Our hospital family is an extension of our own and through a proper work-life balance, we hope to help them achieve their personal and professional goals.
Job Responsibilities include but are not limited to:
● Greet all clients and their pets in a friendly and professional manner
● Coordinate the flow of pets and owners in the lobby; placate owners distressed by long wait times, scheduling glitches and other problems
● Perform cashiering duties, process refunds, returns and credits
● Answer the phone, check voicemails and return client calls
● Respond to clients, schedule appointments and log prescription requests though PetDesk
● Answer and send emails and faxes to clients, other veterinary practices and businesses
● Receive and distribute incoming mail; process outgoing mail
● Scan in any necessary documents and attach to patient medical records
● Input data into Veterinary Software System to schedule patients, check patients in and out, update medical records and log communication
● Support Vet Tech & Veterinary staff when needed
● Maintain cleanliness and organization of the reception area Minimum Qualifications/ Requirements:
● High school diploma, GED or equivalent combination of education and/or experience
● Must be flexible with scheduling and able to work evening hours
● Ability to learn basic veterinary medicine terminology including names of medications, vaccinations, and routine testing to be able to confidently discuss with clients
● Previous experience working in a veterinary facility
● Ability to multitask and work in a fast paced environment
● Proficient computer skills, including experience with veterinary software systems
● Excellent communication and interpersonal skills
● Must have a genuine love for animals and their well being
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