Client Patient Liaison
Small Miracles Animal Hospital
8600 Pearl Rd, Strongsville OH 44136
Benefits: 401(k)
401(k) matching
Dental Insurance
Health Insurance
Vision Insurance
Employee Discount
Paid Time Off
Job Type: Full Time
About Us: Our mission statement is “Focusing on wellness, one miracle at a time”. Small Miracles Animal Hospital is a privately owned practice rooted in philanthropic beliefs. We are “Cat Friendly” and practice “Fear Free” principles. As we are a private company, we can practice exceptional care based on doctor recommendations (not corporate standard operating procedures), at fair prices. Our hospital family is an extension of our own and through a proper work-life balance, we hope to help them achieve their personal and professional goals.
Job Responsibilities include but are not limited to: Greet all clients and their pets in a friendly and professional manner
Coordinate the flow of pets and owners in the lobby; placate owners distressed by long wait times, scheduling glitches and other problems
Perform cashiering duties, process refunds, returns and credits
Answer the phone, check voicemails and return client calls
Respond to clients, schedule appointments and log prescription requests though PetDesk
Answer and send emails and faxes to clients, other veterinary practices and businesses
Receive and distribute incoming mail; process outgoing mail
Scan in any necessary documents and attach to patient medical records
Input data into Veterinary Software System to schedule patients, check patients in and out, update medical records and log communication
Support Vet Tech & Veterinary staff when needed
Maintain cleanliness and organization of the reception area Minimum Qualifications/ Requirements:
High school diploma, GED or equivalent combination of education and/or experience
Must be flexible with scheduling and able to work evening hours
Ability to learn basic veterinary medicine terminology including names of medications, vaccinations, and routine testing to be able to confidently discuss with clients
Previous experience working in a veterinary facility
Ability to multitask and work in a fast paced environment
Proficient computer skills, including experience with veterinary software systems
Excellent communication and interpersonal skills
Must have a genuine love for animals and their well being