The Customer Pay Collector in Forida is responsible for initiating calls with patients to bring accounts current, performing necessary follow up on delinquent accounts, updating and maintaining accurate financial records (including accounts receivable), and ensuring that incoming calls are answered quickly, costumer pay balances are collected, and all departmental goals met.
Provide customer service regarding billing and collection issues and resolve discrepancies
Represent the company through professional conversation by means of inbound and outbound calls
Collect and process payments, payment plans, and recurring payments
Ability to work effectively both individually and as part of a team
Initiate resolution to patient complaints
Advises collections department of required actions for billing
Submit all Change of Insurance information
Handles mail for the center including responding to requests for information
2 years high volume call center experience
At least 1 year collections experience
Knowledge of Billing and Collections procedures
Accounts Receivable knowledge/experience
Strong attention to detail, goal oriented
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities