Customer Process Coordinator

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ''Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Customer Process Coordinator

Provides comprehensive customer service and support across multiple channels for both business and end-consumer customers; You handle post-sale inquiries, including technical and non-technical issues, through remote support via phone, online chat, or text, as well as in-person assistance at distribution centers or service facilities; You ensure strong customer relationships by resolving claims and complaints fairly and effectively, in full compliance with consumer laws; You also help shape organization-wide initiatives to proactively inform and educate customers and translate customer feedback and survey results into concrete improvement plans that enhance overall service quality and customer satisfaction.

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role are to:

• Achieve deep expertise in operational processes for the assigned brands and systems to ensure a seamless customer experience;
• Manage inbound calls and other inquiries from customers, partners, and Field Sales Representatives across regions, creating new orders from structured input (phone, email, Salesforce) and ensuring accurate data capture;
• Execute and monitor order-related transactions to enable timely product delivery and billing, including backorder monitoring, product substitutions, and allocation requests based on Control Tower guidance;
• Initiate and coordinate stock transfers (dealer-to-dealer, customer-to-customer, and country stock transfers) and trigger local deliveries to ensure product availability;
• Maximize effectiveness through consistent and appropriate use of systems and technology, documenting all customer interactions in Customer Relationship Management software (Salesforce.com);
• Provide transactional support for account reconciliation and ensure completion of all necessary forms to document legally binding agreements;
• Initiate and follow up on approval requests to resolve pricing, credit, and system setup blocks that may impact customer orders;
• Identify and drive cross-functional solutions to achieve operational excellence for the brands and regions, supporting regional and brand standardization for SAP transactional and support processes;
• Execute transactions associated with complaints and returns, including logging, investigating, and resolving requests in the system in close collaboration with relevant stakeholders;
• Collaborate closely with Field Sales Representatives, Customer Interaction teams, Strategic Accounts, Planning, Seed Growth, Commercial Agreements, Distribution & Warehousing, Credit, Supply Chain, and external vendors to deliver consistent, high-quality customer service.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

Required Qualifications:

• Bachelor's degree (BS/BA) in a relevant field;
• Proven ability to provide guidance and direction to others to achieve results with some supervision, working effectively with and through cross-functional teams;
• Strong collaboration skills with a clear results orientation and a continuous process improvement mindset;
• Demonstrated customer focus, agility, critical thinking, and strong interpersonal skills that enable you to build trust and resolve issues constructively;
• Ability to work confidently with business systems and tools to manage orders, documentation, and customer interactions.

Preferred Qualifications:

• Approximately three years of operational experience in Customer Service, Commercial, Logistics, Administration, or Manufacturing;
• Working knowledge of SAP and Salesforce (SalesForce.com) or similar enterprise and CRM platforms;
• Experience collaborating with sales, planning, supply chain, distribution, credit, and external service providers to resolve operational issues and improve the end-to-end customer experience.

Employees can expect to be paid a salary of approximately between $64,080.00- $96,120.00 .Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.. This salary (or salary range) is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will end on 7/16/26.

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Health for all, Hunger for none, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Equal Opportunity Employer Statement: Notice for U.S. Visitors: All information on this site is subject to compliance with local rule and regulations as they may vary from time to time and across different geographies, including, without limitation, U.S. Executive Orders. Bayer is an E-Verify Employer. Location:United States : Missouri : Creve Coeur Division:Crop Science Reference Code:874173 Contact Us Email:hrop_usa@bayer.com