Customer Program Manager

Customer Program Manager

San Antonio, TX 

Build an Aviation Career You’re Proud Of 

Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks. 

Work with the latest technologies and techniques in the aviation industry to source materials, manage inventory, and coordinate logistics. You’ll ensure we have what we need to service our customers.

As a Customer Program Manager, you’ll lead customer programs by coordinating cross-functional teams, managing vendor relationships, and ensuring the timely delivery of aerospace parts and services. You’ll also drive program performance by overseeing procurement strategies, negotiating contracts, and ensuring compliance with technical, regulatory, and commercial requirements.

What you'll do: 

• Prepares, generates and distributes quotations, order acknowledgements and invoices for parts sales.
• Receives, evaluates and responds to customer inquiries for products and services.
• Coordinates with the management team to develop sales terms and conditions, customer relationship development methodologies, procurement terms and conditions, vendor development methodologies, and negotiation techniques.
• Participates in the discussion, development and implementation of sales and procurement policies and documents those policies and procedures in the corporate quality systems.
• Ensures that all regulatory, contractual, U.S. export, and technical requirements are systematically met when evaluating materiel procurement opportunities, evaluating alternative materiel sources, and qualifying new component repair suppliers.
• Ensures appropriate engineering and materials staffing is available to assist in the evaluation of sourcing initiatives.
• Analyses materials sources and strategically directs the mix of new, surplus, overhauled, and repairable materiel, as well as the selection of repair and overhaul vendors.
• Participates in valuation and payback analysis of potential procurement opportunities; exhibits an understanding of complex materiel/financial situations.
• Develops and presents proposals for parts supply services, including provision of consignment inventory to customers, management of customers’ inventory on consignment, materials requirements planning services, and technical materials interchangeability support.
• Creates a strategic plan for the development of the corporate vendor base for materiel supply; protects the information security of the vendor base from competitors.
• Develops and negotiates new vendor agreements and contracts or one-time procurement transactions.
• Responsible for the maintenance of accurate and complete customer and vendor files; initiates customer credit checks and monitors accounts receivables status; initiates the vendor qualification or one-time approval process.
• Monitors and reports on measures of performance including size of customer base, sales volume per customer, status of customer accounts receivables, size of vendor base for each program, ability to procure materiel in accordance with macro materiel requirements plan, procurement price performance, quality of materiel procured, and payback status of procurement lots.
• Maintains control of negotiated sales or procurement contracts and communicates results to appropriate corporate personnel.
• Actively participates in the corporate management team, assisting with the development and realization of strategic plans, budgets, goals and outcomes; represents materials management function in corporate strategic discussions.
• Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports.
• Carries out special projects as assigned.

Basic Qualifications: 

• Minimum of 5 years of relevant experience within the aerospace industry
• Minimum of 10 years relevant experience with commercial contracts, particularly aerospace OEMs.
• Experience in sales, purchasing, negotiations, and/or related management role in an aerospace environment.
• Experience in supervising teams 
• Bachelor’s Degree in appropriate discipline

Desired Skills:

• Strong planning, organizational, analytical, interpersonal, decision making, oral and written communication skills.
• Strong negotiation, conflict resolution and customer service skills.
• Strong product knowledge, including engine applications, technical knowledge of maintenance characteristics
• Strong financial analysis skills.
• Familiarity with assemblies, modules, subassemblies and individual components
• Familiarity with product Original Equipment Manufacturer (OEM)/technical manuals.

Benefits that make life better:

• Comprehensive Healthcare
• 401(k) with 100% company match; up to 5% vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities