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Customer Programs Manager

New Flyer

Crookston, MN

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JOB DETAILS
SALARY
$80,000–$90,000 Per Year
SKILLS
Business Administration, Calibration, Contract Management, Cross-Functional, Customer Relations, Documentation, Environmental Health, Financial Compliance, Financial Reporting, Flyers, Manufacturing, Manufacturing Management, Meeting Minutes, On Site Support, Organizational Skills, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Program Planning, Project Development, Project Management Professional (PMP), Project Planning, Project Tracking, Project/Program Management, Regulations, Regulatory Requirements, Relocation Services, Safety/Work Safety, Staff Development, Team Lead/Manager, Team Player, Tuition Fees, Willing to Travel
LOCATION
Crookston, MN
POSTED
3 days ago
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams throughout the pre-production, bus build and acceptance processes. This individual will cultivate long-term business relationships of customer confidence and trust.

WHAT YOU WILL DO:
  • Must understand the full requirements of each customer contract as assigned.
  • Develop a project plan, identify project timelines, and track status of work vs. plan (includes staying current with program plan).
  • Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
  • Address and resolve project issues that may arise and manage critical project timelines.
  • Conduct weekly project meetings with internal/external stakeholders. Must record and publish minutes of each meeting that include actions, owner, and due dates.
  • Must ensure calibration of the contract with the customer and internal stakeholders on both bus and contract deliverables.
  • Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
  • Work within key controls identified under this area of responsibility in support of compliance to financial reporting.
  • Work with customers to confirm final bus configuration and work closely with Field Services and others until completion of final bus acceptance.
  • Engage in the meaningful development of personal Management by Objectives (MBO) criteria and execute your work to achieve these goals.
  • Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
  • Identify opportunities for process improvements.
WHAT YOU NEED TO BE SUCCESSFUL:
  • Bachelor's degree in business administration or communications or related business experience.
  • Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
  • Prior Project Management experience in a manufacturing environment and/or PMP Certificate or equivalent work experience.
  • Superior computer and organizational skills.
  • Goal orientated and motivated to achieve tasks within set timelines.
  • Ability to present information professionally in written and verbal communication.
  • Ability to work with minimum supervision and possess initiative to seek improvements.
  • Motivated self-starter with capabilities to work within a fast-paced team-oriented environment.
  • Must be able to travel to all New Flyer facilities when required (including Canada and U.S.)
*Travel is required for this position**

Annual Salary Range: $80,000 - $90,000

WHY JOIN OUR TEAM:
  • Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
  • Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
  • Medical, Dental, and Vision
  • Life Insurance
  • Paid Stat Holidays
  • Employee Assistance Program

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com

About the Company

N

New Flyer

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