Customer Project Coordinator

Closes: September 27, 2026

Job Description

As a member of the Customer Project Coordinator Family, your role is to promptly responds to customer inquiries, feedback, and resolves customer issues with the goal of satisfying the customer and enhancing the opinion of the company, while still maintaining the company's interest. This role provides assistance in promoting the safe and reliable use of energy, through planning and installation of either natural gas or electric service. This is completed through the complex electrical design and coordination of line and main extensions or rebuild of existing facilities in order to meet or exceed our customer's expectations. There are several levels within the CPC job family, progression is based on performance, operational needs and scope complexity.

Requirements

CPC I:

• High School diploma, GED, or Journeyman card required.

• Zero to two years of direct work experience directly related to GIS, planning, and/or designing construction of natural gas facilities with an emphasis in customer service is preferred.

• Strong customer service skills.

• Demonstrated skills in cooperating in a team environment, negotiation, problem solving, construction management, and excellent communication skills.

• Qualified applicants will have basic computer skills, ability to learn computer applications for construction design, and ability to interpret and explain complex business processes and concepts.

• Strong working knowledge of key operation business process and core applications desired.

• Requires valid drivers license and must be able to travel to job sites throughout Avista service territory.

• Other combinations of education/experience may be considered.

Starting Range $77,595 to $100,486, ML 8

CPC II:

• All of the above qualifications.

• College Level Degree, Journeyman Card or equivalent education and experience.

• Three+ years work experience directly related to planning and designing of electric facilities with an emphasis in customer service.

Other combinations of education and experience may be considered.

Starting Range $88,336 to $114,838, ML 9

This position requires an in-person presence to support team and on-site responsibilities.

To Apply

We encourage you to apply as many of our positions have multiple levels to account for an incoming employee's various knowledge, skills, and experience.

Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".

Total Rewards

At Avista, our employees are the foundation of our success. Their dedication drives the value we deliver to our customers and communities. That's why we prioritize the physical, mental, and financial well-being of our team members and their families.

We offer a comprehensive Total Rewards program designed to support every stage of life and career. Our offerings include:

• Affordable healthcare options including medical, dental, and vision coverage
• Retirement benefits with an enhanced 401(k) match
• Incentive programs rewarding performance and contributions
• Competitive paid time off including holidays, personal days, and vacation
• Life and disability insurance for added peace of mind
• Wellness resources supporting mental and physical health
• Education and development support including tuition assistance
• Community giving programs encouraging employee engagement and impact
• Other optional benefits from Legal insurance, Pet insurance, and more (Eligibility subject to Bargaining Unit affiliation)

To learn more, please visit our benefits website at https://avistabenefits.com/.

We are committed to maintaining a competitive and equitable total rewards package that attracts and retains a diverse, skilled, and engaged workforce.

In compliance with state laws, we provide the full salary range for each position, along with the typical hiring range based on qualifications, experience, and internal equity. The full salary range for this position is $77,595 to $141,339. Questions regarding compliance with this requirement can be directed to humanresources@avistacorp.com.

Pre-employment screening requirements

Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

Avista's Commitment to Equal Opportunity

Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.