Position at Samtec, IncFounded in 1976, Samtec is a privately held, $950 million global manufacturer of a broad line of electronic interconnect solutions, including High‑Speed Board‑to‑Board, High‑Speed Cables, Mid‑Board and Panel Optics, Precision RF, Flexible Stacking, and Micro/Rugged components and cables. Samtec Technology Centers are dedicated to developing and advancing technologies, strategies and products to optimize both the performance and cost of a system from the bare die to an interface 100 meters away, and all interconnect points in between. With 40+ international locations and products sold in more than 125 different countries, Samtec's global presence enables its unmatched customer service.Position SummaryThe Customer Quality Engineer is responsible for investigation and defining root cause and corrective actions for customer quality problems. They are responsible for the communication to the customer regarding containment activities, data gathering, customer updates, and corrective action reports.The salary range for this position is $90,000 - $110,000 per year inclusive of applicable bonuses and commensurate with experience. Standard benefit offerings available are medical (HSA/PPO), dental, vision, group life, AD&D, short and long term disability, EAP, 401k plus other voluntary options as well as time off.ResponsibilitiesManage customer concerns and ensure they are resolved in a timely mannerWork with other departments to establish containment, root cause, and corrective actions on customer concernsWork directly with customers via telephone, email, or other to resolve quality issuesWork with customers, Samtec associates, and 3rd parties globally to resolve customer quality issues; this may require domestic and international travel and off‑hours communicationsInvestigate customer issues and write corrective action reports as requested based on system‑established or customer‑requested due datesEducate other groups as needed in regard to inspection, rework or new processing detailsProvide backup within the Customer Quality DepartmentProvide input to engineering groups about quality issues and history in order to improve existing or new designsWork within the established guidelines as defined by the quality system, Corporate Procedures, and Work Instructions etc.Work to protect Samtec and our customers from ongoing quality issuesPlan, schedule, and execute Internal audit activities for Colorado Springs facility per company audit scheduling systemManage on‑site customer and compliance audits as neededThe responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.Required ExperienceMinimum 3 years experience in a customer quality engineering roleExperience in product, process, or tooling design, development, failure analysis or customer application reviewExperience in the connector industry is a plusExperience in designs that include Progressive Stamping, Injection Molding, soldering, and Plating is preferredCursory knowledge in Signal Integrity is a plusProblem solving and experience in corrective action techniques like, but not limited to, 5‑Why's, the 8D process, Fish‑bone approach, various statistical tools and brainstormingISO 9001 compliance and internal/external auditing is a plusLifting Requirements: Medium Work – Must be able to lift up to 50 pounds from floor to waistMust be able to sit for more than 90 consecutive minutes, and not suffer from any sensory deprivation and/or paralysis of the limbsHazards and Atmospheric Conditions: Must be willing to adhere to department safety rules and regulationsPreferred EducationMinimum two‑year degree in a technical field like mechanical engineering or an equivalentBachelor's degree in an Engineering field is preferredEqual Opportunity StatementSAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws. Privacy Policy: