Responsible for ensuring the quality of products and services delivered to customers through the management of customer requirements, issue resolution, and continuous improvement.Key ResponsibilitiesDevelop and implement customer quality plans, control procedures, and quality agreementsHost customer audits and manage customer-specific PPAPs, APQP, and final inspection requirementsLead issue resolution, customer corrective actions (8D), and internal performance improvementAnalyze customer quality data, identify trends, and drive cost of poor quality (COPQ) reduction opportunitiesCollaborate with Sales and internal teams on customer satisfaction and product developmentPrepare clear presentations and reports for management and customer reviewsQualifications5+ years of experience in Customer Quality, preferably in Aerospace, Defense, or AutomotiveStrong knowledge of AS9100, APQP, PPAP, PFMEA, SPC, MSA, and 8DGreen Belt certified (Black Belt preferred); Customer Auditor/Hosting experience a plusAdvanced MS Excel and Office skillsExcellent problem-solving, negotiation, project management, and interpersonal skillsITAR RequirementMust be a U.S. person (U.S. Citizen, Permanent Resident, Asylee, or Refugee).#J-18808-Ljbffr