Quality Engineer - Aerospace Johnson Service Group
Downers Grove, IL7 days ago
Customer Quality Engineer
Sterling Engineering, Inc.
- St. Charles, IL
- 30+ days ago
- $75,000–$90,000 Per Year
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Skills
- 8Dunmatched
- Advanced Product Quality Planning (APQP)unmatched
- Analysis Skillsunmatched
- Automotive Industryunmatched
- Automotive Manufacturingunmatched
- Certified Internal Auditor (CIA)unmatched
- Change Managementunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Corrective Actionunmatched
- Cross-Functionalunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- Develop and Maintain Customersunmatched
- Electrical Componentsunmatched
- Electronics Assemblyunmatched
- Electronics Manufacturingunmatched
- Engineeringunmatched
- Failure Mode and Effects Analysis (FMEA)unmatched
- ISO 9001unmatched
- Major Accountsunmatched
- Manufacturingunmatched
- Manufacturing Systemsunmatched
- OEM (Original Equipment Manufacturer)unmatched
- Printed Circuit Board Assembly (PCBA)unmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Product Supportunmatched
- Product/Service Launchunmatched
- Production Part Approval Process (PPAP)unmatched
- Project Portfolio Management (PPM)unmatched
- Quality Engineeringunmatched
- Quality Managementunmatched
- Quality Metricsunmatched
- Resolve Customer Issuesunmatched
- Root Cause Analysisunmatched
- Tool and Die Manufacturingunmatched
- Trend Analysisunmatched
- Willing to Travelunmatched
Description
Title: Customer Quality Engineer
Hire Type: Direct Hire
Location: St. Charles, IL 60174
Salary: $75,000 - $90,000 (Potential flexibility for candidates with strong automotive and electronics experience)
Salary: $75,000 - $90,000 (Potential flexibility for candidates with strong automotive and electronics experience)
Benefits: Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and 401(k).
Our client, a global manufacturer serving the automotive industry, is seeking a Customer Quality Engineer to manage quality activities for a key OEM customer account. This highly visible role will serve as the primary quality contact for a major automotive customer and will be responsible for driving customer satisfaction, resolving quality issues, and supporting new product launches.
The ideal candidate will have prior automotive manufacturing experience and a strong background in customer quality, problem solving, and continuous improvement. Experience with electronic components or assemblies is highly preferred but not required.
Key Responsibilities
- Serve as the primary quality contact for a major automotive OEM account.
- Lead customer quality issue resolution and drive corrective actions to closure.
- Build and maintain strong customer relationships while ensuring customer requirements are met.
- Support new product launches, APQP activities, and PPAP submissions.
- Analyze warranty data, identify trends, and implement improvement initiatives.
- Collaborate with manufacturing, engineering, and cross-functional teams to improve product quality and reduce defects.
- Lead root cause investigations utilizing tools such as 8D, 5 Why, Fault Tree Analysis, and FMEA.
- Monitor and maintain key quality metrics including PPM, warranty performance, and cost of quality.
- Support change management activities related to products and processes.
- Drive continuous improvement initiatives within a high-volume manufacturing environment.
Qualifications
- Bachelor's degree in Engineering or a related technical field.
- Minimum of 3 years of quality engineering experience within an automotive manufacturing environment.
- Experience serving as a customer-facing quality representative for automotive OEMs.
- Strong knowledge of APQP, PPAP, FMEA, SPC, and problem-solving methodologies.
- Experience with IATF 16949 and automotive quality standards.
- Excellent communication and customer relationship management skills.
- Electronics manufacturing experience is a plus.
- Internal Auditor certifications (ISO 9001/IATF 16949 or VDA 6.3) are preferred.
Preferred Experience
- Automotive electronics, PCB assembly, or electronic component manufacturing.
- Experience supporting OEM customers such as Ford, GM, Stellantis, BMW, Volkswagen, or Mercedes.
- Familiarity with automated assembly processes, vision systems, and manufacturing quality tools.
Travel: Up to 10%
Numbers & Facts
| Location | St. Charles, IL |
| Industry | Staffing/Employment Agencies |
| Salary | $75,000–$90,000 Per Year |
| Company Size | 500 to 999 employees |
| Year Founded | 1969 |
| Website | http://www.sterling-engineering.com |
About Company
Sterling Engineering has been a trusted partner for engineering, project management, and staffing solutions for over five decades. We provide exceptional engineering/technical recruitment and engineering project services to clients nationwide:
- Engineering & Technical Recruitment - With our focus on engineering, technical, and IT, Sterling has the in-depth knowledge, industry expertise, and robust employee pipeline it takes to rapidly find talent for even the most difficult to fill positions. Sterling’s extensive recruitment methodology allows us to engage the most talented employees in the marketplace. We offer exciting work and career-building opportunities for our candidates, along with expert support at every step of the process.
- Engineering Project Services – Our experienced, multi-disciplined team of project managers, engineers, and designers, led by licensed Professional Engineers (PE), provide project management, engineering, design, and Commissioning, Qualification, and Validation (CQV) to manufacturing, OEM, and R&D customers. We work on complex, highly technical projects across a number of industry sectors, and our ability to scale and seamlessly integrate at multiple levels of your organization is what differentiates us.
Sterling offers a unique combination of engineering solutions and Best of Staffing level service to help our clients and talent achieve their goals.
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