Advertising, Automotive Repair and Maintenance, Automotive Technology, Brochures, Call Center Operations, Communication Skills, Customer Relations, Customer Service Evaluation, Database Programming, Environmental Protection Agency (EPA), Facilities Management, Graphics, Maintenance Services, Press Releases, Printing, Public/Media/Press/Analyst Relations, RMON, Regulations, Time Management, Web Programming
Company Overview
Opus is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world cleaner and safer by providing highly effective solutions for Vehicle Inspection and Intelligent Vehicle Support through innovative technologies, customer focus, and operational excellence. Opus's technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs and Information Databases and developing differentiated solutions for remote vehicle monitoring.
Duties & Responsibilities
- The Customer Relations/ Public Information Manager will organize and oversee customer relations and ensure effective communication with stakeholders, media, and the public.
- Oversees all customer service activities in the program. Responsible for the program's public information matters, including call center operations and repair industry relations. Leads and manages the Repair Advice and Assistance programs. Ensures timely repair industry support, training, and technician/repair facility certification. Manages and coordinates complaint handling, tracking, and reporting requirements.
- Coordinates, as required, public information with the appropriate State agency. Oversees the administration and management of subcontractors engaged in advertising, public information, printing, graphics, and special services.
- Authors and designs press releases, brochures, reports, and signage to provide the public and news media with emissions-related and program information. Manages and maintains program website.