Customer Relations Associate

FPA – Fort Worth, TX
Full-Time | In-Person | Paid Training

Build Your Skills in Sales, Communication & Customer Engagement

FPA is hiring motivated, outgoing, and dependable individuals to join our Fort Worth team as Customer Relation Associates.

This is a full-time, in-person, customer-facing sales position where you will work directly with customers while representing established client brands.

You'll learn how to communicate with customers, understand their needs, explain products and services, support new customer acquisition, and create a positive overall experience.

No previous sales experience is required. Paid training is provided.

If you have experience in customer service, retail, hospitality, restaurants, events, promotions, communications, or other people-focused environments, your skills may transfer well into this opportunity.

What You'll Do

• Engage with customers face-to-face in a professional and approachable manner
• Ask questions to understand customer needs and interests
• Explain client products, services, promotions, and available options
• Recommend products and services based on customer needs
• Support customer acquisition, sales, and enrollment
• Answer questions and provide accurate information
• Build rapport and create a positive customer experience
• Represent established client brands professionally
• Work alongside your team to achieve daily sales and customer engagement objectives
• Participate in ongoing training, coaching, and team meetings
• Develop stronger communication, sales, and leadership skills

What We're Looking For

• High school diploma or GED
• Strong communication and interpersonal skills
• Comfortable speaking with customers face-to-face
• Positive, professional, and dependable
• Competitive and goal-oriented mindset
• Willingness to learn sales and customer acquisition
• Coachable and receptive to feedback
• Ability to work effectively within a team
• Reliable transportation
• Available for full-time, in-person work in Fort Worth

1+ year of customer-facing experience is preferred but not required.

Experience in retail, customer service, hospitality, restaurants, sales, promotions, events, communications, or similar customer-facing environments is a plus.

Paid Training & Professional Development

New team members receive hands-on paid training in:

• Customer communication and engagement
• Sales fundamentals
• Client products and services
• Customer needs assessment
• Customer acquisition and retention
• Brand representation
• Professional communication
• Teamwork and leadership development

As you gain experience, you'll have opportunities to strengthen your sales, communication, customer engagement, and leadership abilities.

Team members who demonstrate strong performance, professionalism, and leadership potential may be considered for additional responsibilities and advancement opportunities.

Work Location

Fort Worth, TX

This opportunity is 100% in-person and is not a remote or hybrid position.

Hiring Process

Northgate Workforce is assisting FPA with recruiting and candidate screening.

Qualified applicants selected to move forward will be contacted with information regarding the next step of the interview process.

Equal Opportunity

FPA considers qualified applicants without regard to legally protected characteristics.

Northgate Workforce is a staffing and recruitment firm that connects qualified candidates with growing companies and career opportunities across a variety of industries.

We partner with employers to support their hiring needs through candidate sourcing, recruitment, screening, and workforce solutions. Our goal is to simplify the hiring process while creating meaningful connections between talented individuals and organizations looking to grow.

When you apply to a position advertised by Northgate Workforce, our recruiting team may assist with the initial screening and interview process on behalf of one of our employer partners.

Northgate Workforce — Connecting Talent. Supporting Growth. Building Stronger Teams.