Background Investigation, Coaching, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Identify Issues, Leadership, Metrics, Military, Negotiation Skills, Online Training, Presentation/Verbal Skills, Resolve Customer Issues, Sales Support, Salesforce.com, Track Customer Issues, Up-Selling, Writing Skills
About GFI Ikigai
At GFI Ikigai, we are on a mission to combat financial illiteracy and make a positive impact on communities worldwide. We take pride in our commitment to excellence, providing online tools and in-house training for personal and professional growth. Our platform supports multiple career paths, making financial independence accessible to a diverse group of people.
About the Position: Customer Relations Associate - Part Time Remote
We are seeking a motivated and customer-focused individual to join our team as a Customer Relations Associate. This part-time remote position entails managing customer interactions, ensuring high levels of satisfaction, and fostering long-term relationships. This role emphasizes customer service and the effective handling of customer queries and requests, driving a robust client support structure. If you have a passion for helping individuals and wish to contribute positively to customer experiences, this position is ideal for you!
Benefits
- Flexible scheduling with personalized customization
- 100% remote position with comprehensive online tools and training
- Leadership development opportunities
- Competitive compensation ($65,000 - $85,000 part-time), with advancement potential based on personal goals
Customer Relations Associate Daily Responsibilities
- Serve as the key point of contact for customers, ensuring their satisfaction and addressing their needs.
- Provide accurate, valid, and complete information by using the right methods and tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Maintain detailed records of customer interactions and process customer accounts
- Engage in upsell and cross-sell opportunities to enhance customer satisfaction
- NO Cold Calling, NO Door Knocking
Requirements of the Customer Relations Associate Role
- 18 years or older
- Pass a background check
- Strong verbal and written communication and customer relationship management skills
- Familiarity with CRM systems (e.g., Salesforce) and basic reporting
- Ability to interpret customer satisfaction metrics and prepare concise summaries
- Experience or aptitude for identifying customer service improvement opportunities
Additional Qualifications
- Preferred backgrounds include customer service, sales, and support roles
- Education, coaching, military, or elite athlete backgrounds are a great fit!
- Entrepreneurially-minded, self-motivated, and desire to grow and help people
- Advanced negotiation techniques or technical troubleshooting skills may be beneficial
Join us as a part-time Customer Relations Associate and contribute to enhancing our customer service and support capabilities. We look forward to reviewing your application and exploring how we can achieve outstanding results together!