Customer Relations Project Manager

HYBRID ROLE BASED OUT OF OUR LOCKPORT OFFICE

Job Purpose:

Our Customer Relations Project Manager will be responsible for playing a key part in driving business performance both at the local site level and with national accounts. This role leads specific projects from their inception through completion.

Job Responsibilities:

Oversee End-to-End Order Management: Manage the complete order flow from receipt through to customer delivery, ensuring accuracy, timeliness, and customer satisfaction.

Support Sales & Customer Communication: Serve as a key liaison between Sales Representatives and customers, providing regular updates and resolving issues quickly.

Manage Quoting & Profitability: Lead quoting activities, savings initiatives, and identify opportunities to improve account profitability through cost and margin optimization.

Coordinate Supply Chain & Lead Times: Work with vendors and customers to manage lead times, expedite orders, and maintain an efficient, cost-effective supply chain.

Prevent & Manage Backorders: Monitor inventory and usage trends to prevent stockouts, expedite orders, and manage backorders or cancellations appropriately.

Ensure Data & Invoicing Accuracy: Oversee the setup of customer, item, and vendor master data; ensure timely and accurate invoicing.

Lead Quality & Testing Programs: Address product or service issues, manage corrective actions, and coordinate sampling/testing programs

Implement National Programs Locally: Execute corporate and national initiatives at the local level, ensuring alignment and effectiveness.

Additional Responsibilities & Qualifications:

Strong interpersonal skills including customer interface.

Ability to quickly absorb new knowledge and utilize of new software.

Salary: $53,100 - $72,800 annually

Work Experience:

3-5 years of related job experience.

Excellent verbal, written, people, and diplomacy skills are required.

Knowledge of major ERP (enterprise resource planning) software applications such as SAP, Oracle, or PeopleSoft.

Education:

Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.