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Customer Relations Representative

Tekweld
  • Hauppauge, New York
    30+ days ago

    Job Description

    Department: Client Relations
    Position: Customer Service Representative
    Job Type: Full Time
     
    Job Description:
    We are hiring a Client Relations Representative to establish and maintain quality assurance and high-quality customer service for our accounts within the Promotional Product industry. As a Client Relations Representative, your duties and responsibilities would include:
     
    • Providing optimal customer service to our customers via phone and email
    • Administer accurate, valid, and complete information by using the right tools/methods to build relationships and generate sales within the company.
    • Follow procedures, guidelines, and policies.
    • Assist our Inside Sales Representatives in monitoring accounts with proactive follow-ups on their orders when needed.
     
    Requirements:
    • High School diploma, general degree, or equivalent.
    • Proficient in handling medium to high call and email volume.
    • Experience working in Customer Service.
    • Strong follow-up and follow-through skills.
    • Advanced multi-tasking and time management skills.
    • Excellent communication and presentation skills.
    • Basic order/data entry skills are a plus.
    • Competency in Google Suite (Sheets, Docs, Gmail, etc.).
    • Energetic and lively personality.
    • Bilingual is a plus, but not mandatory.
     
     

    Numbers & Facts

    LocationHauppauge, New York
    Websitehttps://www.tekweld.com//info/careers

    Skills

    • Call Volumeunmatched
    • Communication Skillsunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Data Entryunmatched
    • Follow Throughunmatched
    • Inside Salesunmatched
    • Multilingualunmatched
    • Multitaskingunmatched
    • Order Processingunmatched
    • Presentation/Verbal Skillsunmatched
    • Promotional Productsunmatched
    • Quality Assuranceunmatched
    • Quality Managementunmatched
    • Revenue Growthunmatched
    • Time Managementunmatched

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