As a Customer Relations Representative with Juan Rosario State Farm Agency, you will help deliver the exceptional customer experiences that drive a successful insurance agency. With strong attention to detail and excellent customer service skills, you’ll support clients by resolving inquiries, coordinating with other team members, and anticipating the needs of the community we serve.
We look forward to connecting with you if you’re an empathetic, customer-focused team member who aligns with our values. We also anticipate internal growth opportunities for especially driven, sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues
Maintain customer records and update information as needed
Assist with customer retention strategies
Coordinate with other departments to ensure customer satisfaction
QUALIFICATIONS:
Strong communication and problem-solving skills
Customer service experience preferred
Ability to remain calm and effective in high-stress situations
Property & Casualty license and Life & Health license required
Prefer to hire someone who currently carries one or both licenses to start
COMPENSATION:
Salary: $40,000–$70,000 per year
Numbers & Facts
Location
New York, NY
Salary
$40,000–$70,000 Per Year
Skills
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Insuranceunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Retention Programsunmatched
Revenue Growthunmatched
Track Customer Issuesunmatched
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