Customer Relations Representative
Oncology Nursing Society (ONS)
Remote | Full-Time
Make a Difference That Matters
With a mission that truly changes lives, the Oncology Nursing Society (ONS) is a special place to build your career. Every day, our work supports oncology nurses and advances patient advocacy, education, and professional excellence across the cancer care continuum. If you are inspired by purpose-driven leadership and energized by growth, innovation, and community impact, this role offers a rare opportunity to make a lasting difference.
Since 1975, ONS has served as the professional home for oncology nurses-developing evidence-based education, advancing treatment knowledge, and advocating for improved outcomes for patients with cancer and their families.
The Opportunity
The Customer Relations Representative responds to customer inquiries about accounts, products, courses, or services via telephone, email, web chat or in-person. Processes payments, orders, and membership applications. Updates demographic information in membership software. Serves as the first point of customer service contact.
What You'll Do
Resolves product or service problems by
Clarifying the customer's complaint
Determining the cause of the problem
Selecting and explaining the best solution to solve the problem
Expediting the correction or adjustment
Following up to ensure resolution
Assists customers with inquiries related to products, services, conferences, education courses and memberships
Provides technical assistance to users navigating ONS's and affiliate websites
Maintains customer records within association membership software (e.g. updates account information)
Receives, processes, and reconciles orders from bank lockbox, telephone, fax, and US mail
Reconciles financial information for daily and month-end batch balances
Processes refunds for conferences, education courses, memberships, and products
Assists ONSE's finance department with accounts receivable requests as needed
Demonstrates and supports a culture of diversity, equity, and inclusion
What You Bring
Work Environment & Travel
Compensation & Benefits
We use a market-based approach to compensation, considering experience, qualifications, and market conditions.
Anticipated Pay Range: $34,833.00 to $41,800.00 annually
Benefits include:
Our Commitment to Inclusion
ONS is an Equal Opportunity and Affirmative Action Employer. We value diversity, equity, and inclusion and are committed to building a workplace that reflects a broad range of backgrounds, perspectives, and experiences. All qualified applicants are encouraged to apply.