Customer Relations Representative - Northside Clinic

LOCATION: Northside Clinic

ADDRESS: 4230 Hamilton Boulevard Sioux City, IA 51104

CLASSIFICATION: Non-Exempt Full-Time

REPORTS TO: Clinic Manager or Business Office Manager

SUMMARY/OBJECTIVE:

The customer relations representative is responsible for providing effective customer service to all customers, including but not limited to, checking patient in and out; in depth knowledge of company programs.

ESSENTIAL JOB DUTIES: (This list may not include all of the duties assigned.)

1. Greets patients and visitors in a prompt, courteous, and helpful manner.
2. Checks in patients, verifies and updates necessary information, and assists patients with ambulatory difficulties.
3. Answers telephone, screens calls, takes messages, makes appointments, and provides information as needed.
4. Checks patients out, making follow up appointments as needed, collecting payments from patients processing them as directed, reconciling money received, and cash drawer.
5. Maintains work area and lobby in neat and orderly manner.
6. Performs related work as required.

COMPETENCIES:

1. Customer/Client Focus
2. Problem Solving/Analysis
3. Time Management
4. Communication Proficiency
5. Teamwork Orientation

EDUCATION AND EXPERIENCE:

Required: High School graduation or GED.

Preferred:

1. One year work experience, preferably in a medical office setting.
2. Knowledge of medical terminology desirable.

3. Word processing and computer experience.

Job description is available upon request.