Community Support, Customer Escalations, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Multilingual, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Spanish Language, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Health insurance
ABOUT OUR AGENCY:
I've been with State Farm for 25 years, and opened my own agency in 2021. We’re proud to have built a strong foundation of knowledge and dedication to serving our clients over the past years. We’re a family-oriented, team-focused agency with 5 team members who genuinely care about one another and our community. We work together as a close-knit work family, fostering an environment where everyone takes pride in their contributions and shares in the success of the office.
At our agency, there’s always room to grow. Everyone here takes ownership of their role, which has allowed us to achieve company promotions and continual success. We’re more than just a workplace - we’re a community of people who support one another, strive for excellence, and give back to those around us.
ROLE DESCRIPTION:
As a Retention Specialist / Customer Relations Representative - State Farm Agent Team Member with Azzy Abu-Omar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Handle escalated customer issues.
- Train office team on customer service procedures.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Bilingual Spanish preferred.
- Currently licensed applicants preferred.
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Azzy Abu-Omar - State Farm Agent