Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Health Insurance, Insurance, Licensing, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Retention Programs, Revenue Growth, Track Customer Issues, Training Program, Training/Teaching, Vision Plan
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
ABOUT OUR AGENCY:
Our agency opened in March 2021 and has grown into a strong team of 8-10, focused on performance, growth, and delivering a great customer experience. I’ve been in the insurance industry since 2016, bringing a solid foundation and a passion for helping others succeed.
I'm actively involved in the community through my church, where I serve as a musician, and through volunteering with Big Brothers Big Sisters.
For our team, we offer health, dental, and vision insurance, a 401(k), discounted gym membership, licensing assistance, access to world-class training programs, and a highly competitive commission and incentive structure.
Our office culture is friendly, competitive, and accountability-driven. We set high expectations while providing the tools and training needed to succeed. We’re looking for someone who is motivated, coachable, and ready to grow in a high-performance environment with strong support and development opportunities.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Daniel Borden - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
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Daniel Borden - State Farm Agent