ABOUT OUR AGENCY:
Our agency has been serving the Austin community since 1978 and has grown to a team of 25. With decades of experience and a large, established team, we’re proud of the environment we’ve built and the long-standing relationships we’ve developed with the customers and communities we serve.
Community involvement is a big part of who we are. Our team stays active throughout Austin through local events, including UT sporting events and concerts. Twice a year, we also participate in Quotes for Good, partnering with local organizations such as Meals on Wheels and Foster Angels to give back and support causes that make a difference in our community.
We offer health insurance, a 401(k), performance-based bonuses, team outings, and team lunches. Team members also have the opportunity to qualify for a trip based on production, giving our high performers another exciting way to be recognized and rewarded for their results.
Our office has a friendly, social, and team-oriented culture. We genuinely enjoy spending time together, whether it’s office potlucks, Secret Santa, happy hours, team lunches, or other celebrations throughout the year. We’re looking for people who want to contribute to a positive environment, work well with others, and be part of an established team that works hard while still making time to have fun together.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Ted H Heaton III - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.