Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching
- Hiring bonus
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has been proudly serving the community since January 2017. Before opening my office, I spent five years as a team member, giving me firsthand insight into what it takes to succeed in this role. I understand the challenges and opportunities that come with the job and am committed to creating a supportive and rewarding work environment.
We have a close-knit team of five professionals—three full-time and two part-time—who work together to provide exceptional service. Our full-time team members have all been with the agency for over a year, and together, we bring 25 years of combined insurance experience. We take pride in our collaborative approach, professional growth, and commitment to helping our customers protect what matters most.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Lauren Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
L
Lauren Smith - State Farm Agent