Customer Relations Representative - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Remote Licensed Insurance Customer Service Representative
Ann Haviland State Farm
100% Remote | Full-Time
Base Salary + Performance Incentives


Fully Licensed | 2+ Years State Farm Experience Required


Ann Haviland State Farm is seeking an experienced, fully licensed Insurance Customer Service Representative to join our high-performing agency in a 100% remote position.


This is a customer service-dominant role for an experienced State Farm professional who enjoys building relationships, resolving customer concerns, and delivering exceptional service.


While service and retention are the primary focus, you must also be comfortable identifying coverage gaps, recommending additional protection, and confidently pivoting customer conversations into inside sales opportunities.


We are looking for someone who understands State Farm systems and processes, takes ownership of customer needs, and can work independently while maintaining high standards for service and productivity.


Required Qualifications


Applicants must meet ALL of the following requirements:

• Minimum two years of State Farm agency experience.
  
  
• Active Property & Casualty license.
  
  
• Active Life & Health licenses.
  
  
• Strong knowledge of State Farm systems, products, and service processes.
  
  
• Proven ability to independently manage customer accounts and resolve service-related issues.
  
  
• Ability to identify cross-selling opportunities and confidently close appropriate inside sales.
  
  
• Strong organizational, communication, and relationship-building skills.
  
  
• Ability to remain productive and accountable in a fully remote environment.
  
  

This position is intended for experienced, fully licensed State Farm professionals. All licensing and experience requirements must be met before employment.


Key Responsibilities


Customer Service & Retention

• Deliver exceptional service to existing customers through phone, email, and other communication channels.
  
  
• Assist with policy changes, billing questions, renewals, claims-related inquiries, and account updates.
  
  
• Resolve customer concerns professionally and efficiently.
  
  
• Conduct proactive customer outreach, policy reviews, and coverage check-ins.
  
  
• Build lasting relationships that strengthen customer satisfaction and retention.
  
  

Inside Sales & Account Growth

• Identify coverage gaps and opportunities within our existing book of business.
  
  
• Transition service conversations into needs-based inside sales opportunities.
  
  
• Recommend Auto, Home, Renters, Life, and other appropriate insurance products.
  
  
• Confidently present coverage recommendations, overcome objections, and ask for the business.
  
  
• Follow up consistently to convert opportunities into sales.
  
  
• Contribute to agency retention, cross-selling, and production goals.
  
  

What We're Looking For


You are an experienced State Farm professional who genuinely enjoys helping customers but also understands that excellent service creates opportunities to grow existing accounts.


You are organized, dependable, comfortable with technology, and capable of managing your responsibilities without constant supervision.


You take initiative, communicate effectively, follow through on commitments, and confidently recommend additional coverage when it benefits the customer.


Why Join Ann Haviland State Farm?

• 100% remote opportunity.
  
  
• Join a high-performing State Farm agency.
  
  
• Competitive base salary plus performance incentives.
  
  
• Established book of business with inside sales opportunities.
  
  
• Supportive team environment.
  
  
• Ongoing professional development.
  
  
• Long-term career and earning growth opportunities.
  
  

If you are a fully licensed State Farm professional with at least two years of agency experience and the ability to deliver outstanding service while generating inside sales, we encourage you to apply.


Equal Opportunity Employer


Ann Haviland State Farm is an Equal Opportunity Employer. We consider qualified applicants without regard to any status protected by applicable law.


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

This is a remote position.