Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Interpersonal Skills, Multitasking, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Track Customer Issues, Training/Teaching
- Team atmosphere
- Flexible schedule
- Training & development
ROLE DESCRIPTION:
As a customer relations representative with the John Bruner State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of our agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Ability to multi-task.
- People person.
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John Bruner - State Farm Agent