Benefits:- Licensing paid by agency
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has been proudly serving the community since 2011 and has grown into a strong, nine-person team built on collaboration, trust, and positivity. Before opening my own agency, I began my career with State Farm in Claims and later transitioned into Marketing, where I developed a passion for helping people protect what matters most.
Outside of work, I’m a proud mom of two and love spending time outdoors — camping, hiking, and staying active. Mindset and personal growth are huge parts of both my life and our office culture. I also serve as a Girl Scout troop leader, which allows me to stay connected and give back to the community in a meaningful way.
We offer a variety of benefits and perks including health insurance, 401k, and flexible scheduling — especially important for team members with families. We also enjoy occasional team lunches and other ways to celebrate our shared success.
Our office culture is team-oriented, supportive, and driven by positivity. We look for individuals who are coachable, upbeat, and eager to grow both personally and professionally. If you value teamwork, communication, and the opportunity to make a real difference, you’ll fit right in here.
ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Juliana Velez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Bilingual in Spanish