Coaching, Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Financial Services, Health Insurance, Insurance, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Retention Programs, Revenue Growth, Soccer, Team Player, Track Customer Issues, Training/Teaching, Wholesale Industry
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has been proudly serving the community since 2007 and is supported by a dedicated team of 5 professionals. My background includes wholesale and over 30 years in the financial services industry, which has shaped my commitment to strong client relationships and sound financial guidance.
I attended a small college in Florida and am a proud Marine Corps veteran. Outside of work, I enjoy spending time with my wife and three children. I’m also actively involved in our church and in the local youth soccer league, where one of my team members coaches a youth team.
We offer a family-focused culture with thoughtful touches like birthday celebrations, a coffee bar for the team, and added flexibility around the holidays. We value the balance between a competitive drive and a supportive environment.
Our office operates like a close-knit family, built on teamwork, loyalty, and community engagement. We’re looking for long-term, career-minded individuals who are relationship-focused, growth-oriented, and proud to represent both the agency and our community.
If you’re looking for a place where you can build a lasting career in a supportive, family-style environment, this could be the right fit for you.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Chris Hernandez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
C
Chris Hernandez - State Farm Agent