Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Track Customer Issues, Training/Teaching
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has a long-standing legacy, first opening in 1992 and expanding to a multi-office operation in 2017. With 17 team members today, we’ve built a strong, experienced, and close-knit team. My journey with State Farm began in 1986 as a team member, which gave me a deep appreciation for what it takes to grow a successful agency from the ground up.
We offer 401(k), health benefits, PTO, and flexibility when needed, along with three to four weeks of vacation and sick time. Our office culture is fun, energetic, and built on long-term relationships — many of our team members have been with us for years.
We believe in working hard and playing hard. It’s a big operation with plenty of opportunities to grow, all while being part of a tight, supportive organization. We look for individuals who want to be part of something lasting and enjoy being surrounded by a team that truly loves what they do.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jim Goldsworthy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
J
Jim Goldsworthy - State Farm Agent