Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Diversity, Health Insurance, Insurance, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Retention Programs, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
With over 19 years of experience with State Farm, I’ve built an agency focused on inclusivity, support, and strong relationships. We’re proud to be a pet-friendly office and an LGBTQIA+ welcoming workplace where people can feel comfortable being themselves.
I’m married and have two godchildren, and I value creating a positive, respectful environment both inside and outside of the office.
For our team, we offer a 401(k), health benefits, and a strong focus on work-life balance.
Our office culture is open, supportive, and people-first. We’re looking for someone who is respectful, motivated, and enjoys working with others - someone who wants to be part of a welcoming team where everyone is valued and supported.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Derek D Spears - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
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Derek D Spears - State Farm Agent