Benefits:- Life insurance
- Hiring bonus
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
ABOUT OUR AGENCY:
I’ve been a State Farm agent for 7 years and bring over 15 years of experience with the company. I’m passionate about building a strong team and developing talent, with a focus on long-term growth and success. Our team consists of seven members across both sales and service roles, working together to deliver excellent customer service and strong results.
I lead a high-performance, growth-focused agency where accountability, coaching, and development are key. I’m very hands-on with daily training, consistent feedback, and goal setting to help each team member grow both professionally and personally.
For our team, we offer health and dental benefits, life insurance, licensing support, clear performance incentives, and a strong focus on work-life balance. We also recognize wins through team outings, celebrations, and a supportive, team-oriented environment.
What sets us apart is our commitment to development. We focus on building skills in sales, communication, and relationship-building, helping team members succeed not just in this role, but throughout their careers. If you’re looking for a place where you’ll be coached, challenged, and supported as you grow, this could be a great fit.
ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Tiffany Mapp - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.