Cancer, Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Flexible Spending Accounts, Health Insurance, Insurance, Problem Solving Skills, Purchasing/Procurement, Resolve Customer Issues, Retention Programs, Revenue Growth, Track Customer Issues, Training/Teaching
- Hiring bonus
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
We’ve been proudly serving our community for 5 years with a close-knit team of 5. Our office runs on collaboration, support, and a shared commitment to helping customers protect what matters most.
We believe in taking care of our team just as well as we take care of our clients. Our breakroom is always stocked with snacks, and all job supplies are provided so you can focus on your work—not expenses.
After 6 months, team members enjoy additional perks on top of their salary, including:
- $100 per month toward purchasing their own Life policy through State Farm
- A $50,000 Group Life Policy
- A Supplemental Health Cafeteria Plan (Dental, Accident, Cancer, and more)
If you’re looking for a supportive environment where your work is valued and rewarded, you’ll find your place here.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Ladd Hidalgo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
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Ladd Hidalgo - State Farm Agent