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Customer Relations Representative - State Farm Agent Team Member

Carla Rodriguez - State Farm Agent

Mamaroneck, NY

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JOB DETAILS
SKILLS
Communication Skills, Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Fortune 500 Customers, Information Technology & Information Systems, Information Technology Consulting, Insurance, Leadership, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Team Building, Team Lead/Manager, Team Player, Track Customer Issues, Training/Teaching
LOCATION
Mamaroneck, NY
POSTED
30+ days ago
Benefits:
  • Hiring bonus
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency opened in January 2025, and while we’re a newer office, we’re already building something special — a place where growth, teamwork, and integrity come first. Before opening my agency, I worked in IT consulting for a Fortune 500 company. Later, I helped my husband in his State Farm office, and that experience inspired me to start my own agency — to create opportunities for others and build a team focused on helping people protect what matters most.

I’m a graduate of St. John’s University, married to another State Farm agent, and mom to a wonderful four-year-old. We stay connected to our community by participating in local events and supporting causes that make a difference whenever we can.

Our office culture is positive, collaborative, and rooted in growth. I believe in hands-on leadership, open communication, and creating an environment where everyone can learn, improve, and succeed together. Team members enjoy PTO, paid holidays, and even their birthday off as a small way to say thank you for their hard work.

We’re looking for someone who’s in the growth stage of their career — someone coachable, motivated, and ready to learn. If you bring integrity, a positive attitude, and a true growth mindset, you’ll thrive here as we build this agency from the ground up.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Carla Rodriguez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.

About the Company

C

Carla Rodriguez - State Farm Agent

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