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Customer Relations Representative - State Farm Agent Team Member

Ian Davy - State Farm Agent

Maplewood, MN

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JOB DETAILS
SKILLS
Baseball, Basketball, Coaching, Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, Exceeded Sales Goal, Football, Health Insurance, Insurance, Leadership, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Soccer, Track Customer Issues, Training/Teaching
LOCATION
Maplewood, MN
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
I opened my agency in 2013 after beginning my career with State Farm as a team member, which gave me a strong foundation in customer service and agency operations. I graduated from Hamline University, where I played college soccer, and today I’m a parent of three who stays busy coaching baseball, basketball, and football for my kids’ teams. When I’m not at work or on the sidelines, I enjoy getting out on the golf course whenever the weather allows. Staying involved in my children’s school and our community, including Nativity of Our Lord, is an important part of my life and leadership approach.


Our agency is built on a culture of care, accountability, and growth. I invest heavily in my team to help each person meet and exceed their goals, and we’re deeply committed to shared success. We lean on our core values every day to guide our decisions and how we serve our customers: Commitment to Excellence, Honesty and Integrity, and Customer Service Above All Else. 

We offer time off, a Simple IRA with a 3% match, and life and disability insurance. We’re looking for someone who aligns with our values, cares about team success, brings a competitive mindset, and is coachable - someone who’s ready to grow in a supportive, high-standard environment.


ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Ian Davy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.

About the Company

I

Ian Davy - State Farm Agent

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