Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Retention Programs, Revenue Growth, Track Customer Issues, Training/Teaching
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
You’ll be joining a family-friendly agency where work and life balance go hand in hand. The agent’s wife is part of the team, and their kids often stop by, creating a welcoming and genuine atmosphere. Since opening in 2015, the agency has embraced a work hard, play hard mentality—offering great incentives for meeting goals while also valuing your weekends and encouraging you to enjoy them fully. You’ll have the chance to represent the community alongside a team that’s supportive, motivated, and proud of the work they do.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Nicholas Horvath - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
N
Nicholas Horvath - State Farm Agent