Benefits:- Simple IRA
- License reimbursement
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Flexible schedule
ABOUT OUR AGENCY:I opened my agency in 1997 and today lead a team of seven dedicated professionals. Our team brings a wide range of experience, from new team members to those who have been with us for more than a decade. We take pride in providing exceptional customer service while creating a supportive environment where people can build long-term careers.
Giving back to our community is an important part of who we are. Each year, we host a Back-to-School BBQ where we invite our customers and neighbors to enjoy lunch with us while providing free school supplies to local students and families.
Our agency offers a health stipend, Simple IRA, licensing reimbursement, birthdays off, and a strong commitment to supporting our team's success. We believe in recognizing our team members and creating a workplace where people feel valued.
Our culture is built on teamwork and a work hard, play hard mentality. We support one another, celebrate successes together, and strive to create an environment where everyone can grow and make a meaningful impact. If you're looking for a collaborative team that values great customer service and having fun along the way, we'd love to meet you.
ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Erica Bantom Martin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Bilingual Spanish preferred.