Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Funding, Health Insurance, Insurance, Licensing, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Team Lead/Manager, Team Player, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
As a third-generation State Farm agent, I’ve built my career on a lifelong passion for helping others and being deeply rooted in my community. Growing up in my father’s office, I saw firsthand the impact this work can have, and today I take pride in leading a team that shares that same purpose.
In our agency, we focus on creating personalized solutions for our customers by offering a wide range of products to meet nearly every insurance need, while supporting them during both everyday moments and life’s most challenging times. We are a collaborative, high-performing team that values work-life balance, celebrates daily wins, and genuinely enjoys working together.
With over 25 years in business, we’ve created an environment that is both professional and energizing, where team members feel supported like family and are encouraged to grow. We invest heavily in development by providing licensing, ongoing training, and clear pathways for advancement, including the opportunity to become an agent. We also believe in giving back, supporting over 20 causes each year through donations, volunteer work, and community events.
If you are outgoing, detail-oriented, and driven by integrity with a passion for helping people, you’ll thrive here. This is a place where hard work is recognized, success is celebrated, and your career can truly grow.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Michelle Christensen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
M
Michelle Christensen - State Farm Agent