Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Insurance, Life Insurance, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Track Customer Issues, Training/Teaching
- Hiring bonus
- Life insurance
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- 401(k) matching
- Company parties
- Flexible schedule
ABOUT OUR AGENCY:
I began my insurance career in 1997 working for a State Farm agent and quickly developed a passion for the business. That passion led me to open my own agency on March 1, 2006. Today, we’ve grown into a high-performing team of nine and continue to expand.
We take pride in consistently competing at a high level within State Farm, and that drive shows in both our results and our team culture. We’re focused on growth, development, and creating opportunities for our team to succeed.
For our team, we offer a 401(k) with employer match, life insurance, paid time off, performance-based bonuses, competitive salary, opportunities for advancement, training and development, a flexible schedule, company parties, and a fully stocked break room.
Our office culture is driven, supportive, and growth-focused. We’re looking for someone who is motivated, coachable, and ready to contribute to a team that takes pride in winning while supporting each other along the way.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Brandon Burke - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
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Brandon Burke - State Farm Agent