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Customer Care Jobs in Round Rock, TX

Customer Relations Representative - State Farm Agent Team Member

Amy Davis - State Farm Agent

Round Rock, TX

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JOB DETAILS
SKILLS
Automotive Sales, Banking Services, Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Diversity, Health Insurance, Insurance, Multilingual, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Respiratory Therapy, Retention Programs, Revenue Growth, Sales Training, Spanish Language, Team Lead/Manager, Track Customer Issues, Training/Teaching, Vision Plan, YouTube
LOCATION
Round Rock, TX
POSTED
30+ days ago
Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

ABOUT OUR AGENCY:
I’ve been with State Farm for 10 years and just celebrated my 5th anniversary as an agent on December 7th! I’m proud to lead a team of four amazing women who bring diverse backgrounds to our office, including banking, teaching, auto sales, respiratory therapy, and even a YouTube influencer with over 100K followers.


Our office culture is small but mighty - we’re all about hard work, dedication, and doing the right thing for each other and our customers. As an all-women team, we value collaboration and celebrate our unique perspectives. 

We offer competitive benefits for my team, including PTO, paid holidays, no nights or weekends, medical, vision, dental, life, and disability coverage. To keep us growing and motivated, we work with a business coach and participate in regular sales training. We’re even planning a fun team retreat to San Antonio!


If you’re looking for a supportive, engaging, and fun work environment, I’d love for you to join our team!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Amy Davis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
  • Bilingual Spanish preferred.

About the Company

A

Amy Davis - State Farm Agent

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