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Skills
Administrative Skillsunmatched
Billingunmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Follow Throughunmatched
Insuranceunmatched
Licensingunmatched
Life Insuranceunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Professional Servicesunmatched
Retirement Planunmatched
Team Playerunmatched
Track Customer Issuesunmatched
Training Programunmatched
Description
Customer Relations Representative - State Farm Agent Team Member
Position Overview
Looking for steady, meaningful work with a team that values you? Lindsey Gosser State Farm is hiring a Customer Relations Representative in Russell Springs, KY offering dependable weekday hours, a supportive office environment, and benefits you can build on.
Responsibilities
Provide friendly, professional service on inbound calls and walk-in customer visits
Resolve service issues with patience and professionalism
Identify coverage gaps and service needs during reviews
Follow up consistently to support customer loyalty and retention
Maintain accurate customer records in the agency system
Handle policy questions, billing inquiries, and coverage changes accurately
Qualifications
No prior insurance experience required
Organized and detail-oriented with strong follow-through
Willingness to obtain the required Property and Casualty license
Positive, professional, customer-first attitude
Excellent listening, empathy, and problem-solving skills
Benefits
Base salary plus performance-based commission
SIMPLE IRA retirement plan with employer match
Health insurance stipend
Life insurance
Paid time off (vacation, sick, and personal days)
Paid company holidays
Clear career advancement paths
Company events, contests, and team lunches
Pay range: $37,000-$50,000 per year
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.