Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Track Customer Issues, Training/Teaching
- Hiring bonus
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has been serving the community since 1997, and today we’re a close-knit team of five. Before opening the agency, I worked in State Farm claims operations, which gave me a strong foundation for helping customers with confidence and care.
Community involvement is at the heart of what we do—we support local schools by donating t-shirts and water bottles and are always looking for ways to give back. Inside the office, we’ve built a supportive, family-like culture where team members help each other succeed, and we value building strong, lasting relationships with our customers. We also offer paid holidays and regular team bonding activities to keep our culture fun and connected.
If you’re looking for a welcoming place where you can grow alongside a supportive team and make an impact in your community, this could be the right fit for you.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Kathy Landers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
K
Kathy Landers - State Farm Agent