Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has been serving customers since 2012 in Vinita and expanded to Broken Arrow in 2022. Today we’re proud to be recognized as one of the top agencies in the country. Our team currently includes 12 full-time team members, and as we continue to grow, we’re looking to add four more.
We work hard, but we also have a lot of fun together. Our team enjoys regular team-building events like pickleball, paint parties, holiday potlucks, and Halloween celebrations. We love finding reasons to celebrate and build strong relationships within the team.
We’re also very active in our communities, participating in local events such as the Wine Walk and Rooster Days in Broken Arrow, Route 66 Fest, car shows, and the world’s largest Calf Fry in Vinita.
Our team members enjoy recognition events in Oklahoma City and Tulsa, along with travel bonuses in addition to their regular vacation time. We also offer health benefits, strong work-life balance, and ongoing training and development.
Our culture is energetic, supportive, and team-focused. If you’re looking to grow with a high-performing agency that values professionalism, community involvement, and having fun along the way, this could be a great place to build your career.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Austin Brown - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
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Austin Brown - State Farm Agent