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Customer Relations Representative - State Farm Agent Team Member

Chuck Pittman - State Farm Agent

Waterloo, IL

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JOB DETAILS
SKILLS
Administrative Skills, Calendar Management, Communication Skills, Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Health Insurance, Insurance, Interpersonal Skills, Lead Generation, Licensing, Life Insurance, Marketing, Meet Sales Quota, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Retention Programs, Retirement Plan, Team Player, Training Program, Training/Teaching, Writing Skills
LOCATION
Waterloo, IL
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Paid time off

Customer Relation Representative 
Benefits
- Health Insurance
- Life Insurance
- Retirement Plan
- Short Term Disability 
- PTO
- Training & Development
- Competitive salary / commission/bonus
- Parental Leave
- Licensing paid by agency


About our Agency:
Our office culture for the last 23 years is flexible and goal focused. We are looking for someone who is dependable, a team player, and who takes initiative to learn new tactics. Strong communication skills and the ability to build meaningful customer relationships are a must. Most importantly, we want someone who takes pride in supporting the office, uplifting their teammates, and growing both personally and professionally as we build this agency together.
 
Position Overview
As a Customer Relation Representative – State Farm Agent Team Member with Chuck Pittman, you will serve as the primary liaison between our customers, focus on generating an exceptional client experience that reinforces the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
 
Responsibilities
  • Manage customer inquiries and resolve issues.
  • Maintain client records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other team members to ensure customer satisfaction.
  • Establish customer relationships and follow up with customers, as needed.
  • Work with the agent to establish and meet marketing goals.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Maintain a strong work ethic with a total commitment to success each and every day.
Qualification:
  • Successful track record of meeting sales goals/quotas preferred
  • Interest in marketing products and services based on customer needs
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Ability to work in a team environment
  • Achieve mutually agreed upon marketing goals
  • Strong communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

About the Company

C

Chuck Pittman - State Farm Agent

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