Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Team Lead/Manager, Track Customer Issues, Training/Teaching
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2004, and since then we’ve built a team of six that values collaboration, consistency, and genuine care for our customers. Cultivating a positive work environment is important to us, which is why we offer half days leading up to holiday weekends, monthly team lunches at a restaurant of the team’s choosing, and a healthy balance between work and life. Our benefits include a 401k, health insurance, and the support needed to continue growing both personally and professionally.
We’re looking for someone who wants to grow with the agency—someone who is hardworking, coachable, upbeat, and ready to contribute to a supportive, long-term team. If you’re excited about joining a place where your effort truly matters, you’ll feel right at home here.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Andrew Vitella - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
A
Andrew Vitella - State Farm Agent